Warranty claims, online and in store.
Customers file the claim with photos, and your team decides what happens. The portal carries it out in Shopify and at your warehouse.
Warranty claimOrder #1937
Men’s Gingerbread SweaterDamaged seam or hole in the fabric · 2 photos
Your decision
- Full refund
- Partial refund
- Replacement
- Decline
Claims from everywhere you sell.
Bought online
The customer looks up the order, picks the item, describes the fault and adds photos. You set the warranty period for the store or per item.
Bought in store
No order number needed: the customer says where and when they bought it and uploads the receipt. These claims end in a replacement or a no.
Your team decides every claim.
Nothing is paid out until someone has decided. The customer gets the decision by email, in their language and your wording.
Full refund
The item’s full price.
Partial refund
25, 50 or 75%, or your own amount, never more than the item cost.
Replacement
The same product or another one, sent as a free order.
Decline
A no, in your wording.
Checks built in.
Proof before the replacement
Want the faulty item destroyed first? The customer uploads a photo within 7 days, and the replacement goes out once your team approves it.
One item, one claim
An item can’t be claimed or returned more times than it was bought.
Handle warranty claims where you handle returns.
Show us how you deal with faulty items today, online and in store.