Refund, gift card or another size. From a returns page in your own store.
Customers find their order, choose what goes back and why, and pick how it’s resolved. You decide the window, the fees and what can’t be returned.
Choose your new option
Choose Size
SM (current)LXL
In Stock
Exchange Summary:
Size: M → L
Three ways to resolve it.
Refund
Back to the original payment, minus your return fee.
Gift card with a bonus
The item’s value plus a bonus you choose (10% by default), with no return fee.
Exchange
Another size or colour, with no fee. The portal checks stock first, and the new order goes out as soon as the carrier scans the parcel.
Your rules, clear to your customers.
You decide
- The return window, 30 days by default
- Return fees per country
- Your own return reasons
- What can’t be returned
- Automatic or manual approval
- The carrier for each country
Your customer gets
- A returns page in your store’s look
- The portal in their language
- The label or QR code straight away
- A clear answer on what can’t go back
- Customs documents where they’re needed
- A reminder if they forget to send it
Your team gets
- One queue with every return
- Fixes in one place: amounts, labels, payouts
- An email when something needs you
- Excel reports on return rates
- Several stores, one login
See it with your own returns policy.
Tell us your window, fees and countries, and we’ll show you how the portal handles them.