Returns portal for Shopify stores
Routine returns run themselves. Exceptions wait for you.
Customers register the return in your store. The label comes straight away, and the refund, gift card or exchange order follows the carrier’s scan.
From NOK 1,990 a month · No fee per return · First three months free
Order #1919Exchange
- Registered by the customer25 Sep · 17:02
- PostNord QR code sent25 Sep · 17:02
- Picked up by PostNord26 Sep · 11:40
- New size ordered in Shopify26 Sep · 11:40 · order #1920
Runs every day at
- returns handled
- 3,900+
- median from return to refund or gift card
- 2.9 days
A return, from start to finish.
One size swap, from the customer to your team.
The customer registers it.
On a returns page in your store, choosing a refund, a gift card or another size.
The label is ready at once.
On screen and by email, as a label or a QR code, the moment they submit.
Approved by your settings.
Auto-approve handles the routine ones, or your team approves each one.
The carrier scans it.
Tracking is checked every day, and the scan moves the return along.
Resolved automatically.
The refund or gift card goes out, or the new size is ordered while the old one travels back.
Exceptions wait for your team.
Any open flag stops the automation until someone has looked at it.
Your warehouse checks each item in, and a mismatch is flagged.
Waiting for your team3
- Order #1924Wrong item, flagged at the warehouse
- Order #1931Waiting for approval
- Order #1937Warranty claim, with photos
Exchanges and warranty claims, in the same portal.
Connected to the systems you already run.
We set it up and test it with you, and then you’re live.
Your Shopify store
Orders come in, and refunds, gift cards and exchange orders go back to Shopify.
Your carriers
Labels on your own agreement or your warehouse’s, with tracking checked every day.
Your warehouse
Return and exchange orders go to your warehouse system, and shipments sync back to Shopify.
Using something else? We’ll connect it.
From NOK 1,990 a month. First three months free.
Core
1,990NOK a month
Up to 1,000 cases a year
One market and one return shipping route.
Growth
3,990NOK a month
Up to 4,000 cases a year
Everything in Core, plus more carriers, routing by country and more warehouses on the warehouse portal.
Operations
5,990NOK a month
Up to 8,000 cases a year
Everything in Growth, plus more countries and currencies, customs documents and claims for products bought in your physical stores.
Enterprise
From 9,990NOK a month
Custom volume
Everything in Operations, plus custom integrations, workflows and support terms.
Every plan includes
- Returns, exchanges and gift cards
- Warranty claims
- Automation for routine returns
- One WMS connection and the warehouse portal
No fee per return, and the three free months come with no commitment. A case is one return or warranty claim. Each plan has a 15% buffer above its yearly cases; if you go over, we review the plan at renewal. Return labels are billed by your carrier, on your or your warehouse’s agreement.
Let’s review your current returns setup.
We’ll go through your store, carriers and warehouse, and recommend the right plan.